Shipping policy

Effective Date: 07/15/2023

Thank you for shopping at DLA Cosmetics. We are committed to providing you with an exceptional shopping experience, including reliable and timely shipping services. This Shipping Policy outlines important details regarding shipping methods, delivery times, tracking, and more.

  1. Order Processing Time:

    • All orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving payment confirmation. We strive to fulfill your order as quickly as possible and we appreciate your patience as we focus on improving efficiency throughout the store.
    • Please note that during peak seasons, promotional periods, or unforeseen circumstances, there may be slight delays in processing times. We appreciate your patience and understanding in such cases.

  2. Shipping Methods and Carriers:

    • We utilize trusted shipping carriers to ensure the safe and efficient delivery of your orders. The shipping carrier used will be determined based on factors such as your location, the size and weight of the package, and the shipping method chosen at checkout.
    • Our current shipping carriers include, but are not limited to, USPS, UPS, FedEx, DHL, and local courier services.

  3. Shipping Rates:

    • Shipping rates are calculated based on the total weight, dimensions, destination, and shipping method selected during the checkout process.
    • We offer flat-rate shipping options. The available options will be displayed at checkout, and you can choose the one that best suits your needs.

  4. Estimated Delivery Times:

    • Delivery times vary depending on your location, the shipping method chosen, and factors beyond our control, such as customs processing for international shipments.
    • Once your order is shipped, you will receive a confirmation email with tracking information. Please use this information to track the progress of your shipment.

  5. Order Tracking:

    • We provide order tracking for all shipments. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
    • Please note that it may take a short period for the tracking information to be updated after your order is shipped. If you have any concerns or issues regarding tracking, please contact our customer support team for assistance.

  6. Shipping Restrictions:

    • Some items may have specific shipping restrictions due to legal, regulatory, or safety reasons. If any restrictions apply to your order, we will notify you during the checkout process.
    • We currently ship to most countries and regions worldwide. However, there may be certain locations that we are unable to deliver to due to logistical constraints or legal restrictions. If your location is not available for shipping during checkout, please contact our customer support team, and we will do our best to assist you.

  7. Lost or Damaged Shipments:

    • We are not responsible for items that are either damaged or lost during transit. However, we understand that unforeseen circumstances can occur, and we want to assist you in resolving any issues.
    • If your package is damaged upon arrival, please take photos of the damaged item and packaging, and contact our customer support team immediately. We will assist you in filing a claim with the shipping carrier.
    • In case of lost or stolen packages, please follow the carrier's guidelines for reporting the issue and initiating a claim. For example, if you shipped with USPS, please fill out a claim at usps.com to allow them to try and locate your order as soon as possible.

  8. Address Accuracy:

    • It is the customer's responsibility to provide accurate and complete shipping information during checkout. Please double-check your shipping address to ensure accurate delivery.
    • If you realize that you have provided the wrong address, please contact us IMMEDIATELY via email. We will do our best to update the address before the order is shipped. However, once the order is shipped, we cannot guarantee that the address can be changed, and additional fees may apply for reshipping or redirecting the package.
  9. Incorrect Item Receipt and Tampering

    If you happen to receive an incorrect item in your shipment, we kindly request that you refrain from unwrapping or opening it. In the event that the received item has been tampered with, we regret to inform you that we will not be able to rectify the order unless you willingly accept liability to be billed for any product that has been tampered with. Your cooperation in this matter is greatly appreciated, as it enables us to provide the best service possible.

Contact Us:

If you have any questions, concerns, or require further assistance regarding our shipping policy or your specific order, please don't hesitate to contact our customer support team. You can reach us through info@dlacosmetics.com or (805) 219-6471.

 

    Please note that this Shipping Policy is subject to change without prior notice. It is your responsibility to review this policy periodically to stay informed of any updates.

    Thank you for choosing DLA Cosmetics. We appreciate your trust and support!